The Complete Guide to Chatbots and How They Can Enhance Your Business

What is a Chatbot? A chatbot software is a computer program that works within the confines of a conversation and uses natural language processing to persuade you to buy, order, or otherwise carry out some other transaction. Chatbots can be used for customer service, but they are also being used by retailers to process transactions and for large e-commerce providers such as Amazon and Alibaba.

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